Laser Provision: Previously, I wrote about the importance of kaizen to leadership. Kaizen is the Japanese word for "good change," and it has come to be used in reference to continuous improvement and Total Quality Management or TQM. Unlike some quality systems that focus on inspections, quotas, and merit ratings to achieve quality, the system developed by W. Edwards Deming argues for constancy of purpose, pride of workmanship, and a no-fault learning environment where everyone, at all levels, is constantly and forever striving to improve operations. Which of the two sound better to you? Once you have the knowledge, there's no going back. Click here to read more!
Coaching Inquiries: How would you describe your knowledge of systems, variation, learning, and psychology? How do you relate to Deming's assertions as to the nature and importance of each? How might you become more familiar with this profound knowledge? What would be different about your leadership if that were to happen today?
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