Laser Provision: When it comes to leadership, uniformity matters. That's obvious when it comes to manufacturing. There are specifications for every product and it just doesn't work if some products meet those specifications while others do not. Consumers expect a uniform level of quality from item to item, year after year. But uniformity is just as important when it comes to services. From one help desk representative to another, from one third-grade classroom to another, it is important for leaders to make sure that customers experience a consistent level of quality. That's a critical task of leadership as this Provision makes clear. Read on for more!
Coaching Inquiries: How uniform is the quality in the organizations and groups you lead? What would increase that uniformity? How could your conversations about quality become more engaging and productive? Who could you have one such conversation with today?
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